What are your customer retention strategies for 2023? Whether you’re a mobile network operator, aggregator or content service provider, reducing customer churn has to be a top priority. After all, it costs less to retain a customer than acquire a
The MCP elves share some of the many Christmas misleading ads they've discovered this year, and why they think The Grinch has been at work. Explore these examples and why misleading ads are damaging for everyone in the DCB ecosystem.
Not all complaints about mobile billing charges are fraudulent, there are many reasons a customer might query a charge. Here we explore a common misunderstanding and how to resolve it.
What is your background in Mobile Billing/Vas Industry? I've been in the VAS industry for 18 years, working for aggregators, content providers, and as a consultant. I have worked extensively in South Africa, but I have also worked in a few
Asiacell, the prominent Mobile Carrier in Iraq, has selected MCP to provide their anti-fraud and compliance monitoring solutions for Asiacell’s Value Added Services and Direct Carrier Billing services. MCP will be working closely with IQ Services, the Carrier’s internal Master Aggregator,
Effective 13th of May, the carrier Proximus Belgium introduced new requirements for its Direct Carrier Billing (DCB) payment flow. The Proximus official statement (released end of March 2022), stated that the old ‘click flow’ was “..a frequent source of end-customer complaints
MCP Welcomes Potential Benefits of Premium Rate Regulatory responsibility transferring from PSA to OFCOM
LONDON - 26/02/2022 - MCP welcomes the announcement that UK Mobile Billing Regulator, the Phone-Paid Services Authority (PSA), is to commence the process of handing back the day-to-day regulation of the market to Ofcom. The expected transfer date is late
MCP MOBILE MALWARE UPDATE As a leading mobile compliance and fraud specialist company, MCP Insight continually tests and validates potential issues coming from websites or malicious applications. Our objective in this article is to reflect on a recent discovery of a malicious