How to improve customer retention in the mobile services space
If you want to improve your customer retention rates for mobile services in 2023, the first step is to review your customer care strategies.
Category: Customer care
Mobile billing fraud: “I didn’t subscribe for this service”
Not all complaints about mobile billing charges are fraudulent, there are many reasons a customer might query a charge. Here we explore a common misunderstanding and how to resolve it.
‘How can the Industry Build Trust with Consumers?’
MCP Insight are chairing a round table discussion on the question ‘How can the Industry Build Trust with Consumers?’, on behalf of Mobile Ecosystem Forum (MEF) at the Global Carrier Billing Virtual Event on Wednesday 7th October at 3PM BST. Join MCP’s Brian Pettit and other Industry experts, to discuss what steps carriers and merchants…