avoid regulatory fines and protect
your brand
Customer complaints and fraud can jeopardise DCB wholesale revenue, attracting fines and regulatory scrutiny.
Leaving risk management and compliance to other players is not an option. Instead, mobile carriers need to take control of Due Diligence and Risk Control (DDRC) to protect their DCB business, customers and brand reputation.
With budgetary constraints often demoting DDRC to a ‘nice to have’ instead of a ‘must have’, DDRC as a Service provides a flexible and affordable way to protect your DCB business.
Due Diligence and Risk Control (DDRC), encompasses a comprehensive set of practices and measures to ensure compliance, mitigate risks, and safeguard the interests of both customers and partners in the value chain.
In the context of DCB, Due Diligence refers to the thorough pre-contract assessment and verification of the various entities involved in the billing process and provision of services.
Risk Control pertains to the implementation of measures aimed at identifying, mitigating, and managing potential risks associated with DCB.
Partner
Accreditation
Comprehensive onboarding, verification and accreditation of new partners
Security Checks & PEN Assessments
Comprehensive onboarding, verification and accreditation of new partners
DDRC
Secure Storage
Auditable, tamperproof data management system for accreditation, security audits, policies etc.
Service Onboarding
& Go Live
Rigorous compliance testing for new services to identify any issues before the service goes live
Code of Conduct &
Compliance Advice
Best practice advice and support developing and implementing a Code of Conduct
Escalation Management Platform
Complete audit trail of actions taken to identify, notify and rectify compliance issues
Customer Care
Testing
Testing of all customer care channels to ensure they comply with regulations and the carrier’s Code of Conduct
Governance & Reporting
Central platform for demonstrating compliance and running reports, reducing the risk associated with an audit
KEY BENEFITS OF
DDRC AS A SERVICE
- Reduce customer complaints, refunds and churn
- Protect your business from fines and increased regulatory oversight
- Drive sustainable growth from carrier billing
- Protect brand and increase customers satisfaction (NPS score)
- Ensure regulatory responsibilities are met
- Increase visibility over the entire DCB value chain
PROTECT YOUR BRAND FURTHER
Our flexible approach means that internal teams can use our DDRC platform to manage some workloads themselves, providing you with an auditable and tamperproof platform to demonstrate compliance.
DDRC as a Service also integrates with the following services to provide comprehensive protection for carriers 24/7 from fraudulent activities and complaints including on-going compliance monitoring, anti-fraud solutions for payment pages and consent verification.
WHITEPAPER
Discover why due diligence and risk control (DDRC) is a key driver for carrier billing growth and success. Download our whitepaper for valuable insights and best practice.
DDRC as a Service
DDRC as a Service, a customisable component of MCP NET our cutting-edge compliance platform, gives you complete visibility and control over your DCB value chain.
It allows you to streamline your DCB operations and manage compliance and risk more effectively. Our service is tailored to your unique needs, aligning DDRC and compliance with your governance requirements.
Due Diligence solutions include:
Centralised onboarding of partners including Aggregators / Accredited Payment Intermediary (API) and Merchants / Content Service Providers (CSP). Our service includes comprehensive onboarding, verification and accreditation of new partners aligned with your due diligence requirements.
In jurisdictions with these requirements, or to fulfil internal governance requirements, we perform security checks on all directors in the value chain, assess the company’s compliance history and run penetration testing and other security checks on the partners’ platforms.
Hosted securely on the MCP NET platform,we provide an auditable, tamperproof data management system for accreditation, security audits, policies and other documentation to demonstrate compliance.
We help mobile carriers build a reputation for protecting their customers from fraudulent and non-compliant activities with best practice advice and support developing a Code of Conduct, so they can grow a sustainable DCB business.
We rigorously test new services for compliance issues and approve or reject them and document flows. The mobile carrier grants authorisation to proceed to the go-live stage.
We test all customer care channels in the value chain to ensure they comply with regulations, and the mobile carrier’s Code of Conduct and expectations on behalf of their customers.
Risk Control solutions include:
We monitor all ads on the network for compliance issues providing an end-to-end record of the test from ad banner to payment page (including screen flow graphics). With DDRC as a Service we also monitor for any subsequent changes to approved services, which may impact their compliance status.
Compliance issues are either notified to the carrier’s internal team to address or MCP’s team handle the escalation and resolution process. The platform provides a complete audit trail of actions taken to identify, notify and rectify compliance issues.
MCP SHIELD protects payment pages from technical fraud like malicious apps, clickjacking and spoofing, protecting your customers and DCB revenue.
MCP VERIFY provides a full audit trail of each user journey on your site, on any device, in line with regulatory compliance requirements.
MCP NET provides a central platform for demonstrating compliance and reduces the risk associated with an audit. Data can be filtered for easy evidence gathering, and insightful reporting with user-friendly graphs and charts to aid decision-making.
MCP provide an agreed number of hours to support internal teams with compliance and DDRC requests.
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