Category: Compliance

The RCS Backlog Problem: Why MNOs Need to Rethink DDRC 

RCS offers MNOs a premium messaging opportunity — but onboarding bottlenecks are delaying campaigns, frustrating partners, and stalling revenue. This article explores why DDRC is slowing things down and how MNOs can rethink their approach to speed up approvals without increasing risk.

Regulation at the Speed of Innovation, Without Slowing the Market

Mobile value‑added services are growing quickly, offering consumers access to a wide range of digital content and driving digital inclusion. But with growth comes risk - and oversight must adapt. This article explores how consistent, day‑to‑day visibility into advertising and compliance flows helps regulators target risk earlier, protect consumers, and sustain clean market growth without slowing innovation.

Complaints Are a Symptom – Not the Root Cause

Consumer complaints are vital - but they’re often the last sign of a problem, not the first. By the time complaints peak, consumer harm has already occurred and regulators may have no choice but to act broadly. This article explores why earlier visibility matters and how targeted action can protect both consumers and the market.

Enforcement Isn’t Broken – But It’s Under Pressure

Enforcement is essential for protecting consumers - but when it’s the only option, it can disrupt the whole market. Here’s why smarter oversight matters and how regulators can use targeted, earlier interventions to protect both consumers and sustainable market growth.

How Consent Management Helps Network Operators Reduce Complaints and Refunds 

High refund rates and customer disputes can erode revenue and damage trust in mobile payments. Discover how robust consent management helps MNOs reduce refunds, strengthen compliance, and hold service providers accountable - creating a more transparent and sustainable payments ecosystem.

Future-Proofing for Payment Aggregators: Leveraging DDRC to Add Value for MNOs

Should payment providers evolve beyond payment facilitation and take on a greater role in risk management, compliance, and DDRC?

Carrier Billing: How Payment Aggregators Must Adapt to Stay Relevant 

As carrier billing evolves, mobile operators are bypassing payment aggregators through standardised APIs. Discover how aggregators can stay relevant by expanding into risk management and fraud prevention to protect their place in the mVAS/DCB ecosystem.

Strengthen Your DDRC for the Ofcom Era! 

Discover how the transition from PSA to Ofcom impacts the UK phone-paid services market. Learn about strengthened DDRC requirements and how to prepare for potentially enhanced compliance standards.

Black Friday: Tackling Misleading Advertising

With Black Friday fast approaching, mobile network operators need to stay vigilant against misleading advertising practices that can harm both customers and their DCB business.

Compliance – A Key Driver for Sustainable Carrier Billing 

Compliance is the cornerstone of building a sustainable carrier billing market. For payment aggregators, ensuring that content service providers follow strict regulatory standards not only protects their business but also maintains the integrity of the entire ecosystem.